Service Animals & Handlers Are Protected Per US Service Animal Code § 35.136

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(a) Organizations shall modify its policies, practices, or procedures to permit the use of a service animal by an individual with a disability.

(b) One may ask an individual with a disability to remove a service animal from the premises if

The animal is out of control and the animal's handler does not take effective action to control it; or the animal is not housebroken.

(d) Animal must remain under handler's control. Usually a service animal shall have a leash of some sort. Exceptions apply when circumstances make it difficult for the person to have such a contraption.

(e) The service animal’s handler is responsible for taking care of the animal. It’s not the organization’s responsibility.

(f) Asking Too Many Questions To The Animal’s Handler:

• Though organizations are better off not asking about the nature of the person's disability, up to two inquiries may be made. This would be in order to determine if the service animal’s handler has a need for the service animal.

• A service animal’s handler might be asked if the animal is required because of a disability and what work or task the animal has been trained to perform. The service animal’s handler should not require service animal documentation. It is suggested that organizations not make these inquiries when it is apparent an animal is trained to do work.

(g) The service animal’s handler and animal shall be allowed to go where ever other people without service animals may go.

(h) Surcharges to service animal’s handler are illegal.

Remember: Service Animals & Handlers Are Protected Per US Service Animal Code § 35.136. Laws Vary By Country.

Important Details at http://www.ada.gov/regs2010/titleII_2010/titleII_2010_regulations.htm#a35134